If you've been around Telerik for any amount of time, you've probably had this thought: Telerik is awesome, and their support is uber-awesome. I just wish I didn't have to bother them to keep-up with different issues and feature requests they're working on. I wish I could just track bugs and features on my own. And it would be super cool if I could get automatic notifications of changes to the issues I care about! Or something like that. Your wishes have been granted with the release of our new Public Information Tracking System, or PITS. PITS is a Silverlight-based tool that is connected directly to the Telerik Team Foundation Server, where internal teams log and update all of their work items for the various Telerik products. That means PITS gives you a direct look at our plans and progress as we work on improving and enhancing the tools from release to release. It's an unprecedented level of transparency for a software company, but we are that committed to delivering the best possible support communication. The version of PITS you see today is technically a "preview," and more features are planned for the "official" release, such as issue filtering, grouping, and better integration is the existing support ticket system for issue submission. Still, in today's PITS you can:
- View Open, In Progress, and Resolved issues for all products for the current cycle
- View details for each "issue" (an issue can be a bug or a feature request)
- Add issues to your "Tracked Issues" to receive auto updates on status changes
- Directly download fixes to resolved issues
- Vote for open issues! (more on this in a second)
- Comment on and discuss issues
- See charts showing issue progress over time